All new service users are informed of their rights and responsibilities (both written and verbally) in their preferred language, allowing them to make informed choices regarding their care.

 

Service users are reminded of their Rights and Responsibilities at the time of reassessment. The staff member performing a reassessment will record that they have reminded the service user of their rights and responsibilities as per the reassessment form.

 

Some rights and responsibilities which ANFE Community Care (as an organisation) strives to uphold:

• To treat service users with courtesy and respect

• To provide accurate information and enable service users to make informed choices

• To provide a quality service

• To welcome feedback, comments and complaints 

• To protect service user privacy

• To support and encourage the independence of service users

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Some rights and responsibilities which ANFE Community Care strives to uphold:

• To treat staff and volunteers with respect

• To inform ANFE Community Care promptly if personal circumstances change

• To inform ANFE Community Care of any problems with its services so that corrective action can be taken at an early stage

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More information can be found at the Department of Health's Charter of Rights and Responsibilities for Community Care.

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For further information: 
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